WHAT IS YOUR RETURN OR EXCHANGE POLICY?
You have 7 days from the date of delivery to claim for the return or exchange if :
The item(s) is faulty, damaged, or defective at the time of delivery.
The product/s must be unused, in the original packaging with labels and protective stickers attached.
The product received does not match the size ordered. HOW DO I APPLY FOR THE RETURN?
You must notify us within 7 days of delivery by writing to email@example.com or by whatsapp us at 0304-8805952. At TEEN TOPS , we look at each dispute on a case-by-case basis and try to be fair to both parties.
The replacement will be sent in case of a defective/faulty/damaged item. You will be required to email photographic evidence of the defective item at firstname.lastname@example.org
, within 7 days of purchase before any claims can be processed.
Please note that customers are responsible for the cost of returning the items to us but for our beloved customers we charges ZERO for sending you back .
Also in case defected piece received by customer, the cost of delivery charges will be reimbursed via bank transfer . WHEN WILL MY RETURN BE PROCESSED?
We aim to process all returns with 5-7 working days of receiving.
During busy sale events please allow up to 14 working days for your return to be processed.WHAT IS YOUR SIZE EXCHANGE POLICY?
In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send your purchase back to TEEN TOPS by contacting us via email at email@example.com within 7 days of the delivery date.
The product/s must be unused, in the original packaging with labels and protective stickers attached.DO YOU OFFER EXCHANGE ?